Hi, I'm

Abdul Azis Ahmad

Providing advanced support and development with a focus on incident resolution, scripting, and client collaboration.

• Involved in day-to-day operations as a Level 2 engineer with deeper analytical responsibilities.
• Resolve escalated issues promptly and effectively to maintain service stability.
• Provide coaching and mentoring to junior team members to support skill development.
• Develop and maintain complex scripts tailored to application requirements for improved automation.
• Communicate directly with clients in a professional and courteous manner.
• Handle complex user requests with accuracy and reliability.
• Act as backup for operational tasks or step in as application leader when required.

System monitoring, incident management, troubleshooting, and technical documentation for Telkomsel OCS application.

• Provide basic technical support to the operational team and internal customers regarding OCS services.
• Ensure that SLAs are met in incident handling and service requests.
• Operate monitoring tools and ticketing systems according to operational procedures.
• Handle and analyze incidents and alarms related to the charging system in real-time.
• Conduct daily monitoring of the OCS system to ensure services are running normally and stably.
• Coordinate with internal and external teams for customer service disruption handling.
• Escalate issues to the L2/L3 team or related vendors if issues cannot be resolved at the L1 level.
• Document every incident and the solutions applied for future reference.

Developed web applications using modern technologies and frameworks.

• Implementing UI/UX mockup design on application interface.
• Developing RWD (Responsive Web Design).
• Integrating application with RESTful API.
• Implementing database using MySQL.
• Testing system usability using UAT.
• Presenting product results.